Terms &
Conditions

These General Terms and Conditions (GTC) apply to all rental agreements between

(hereinafter "Landlord") and the customer (hereinafter "Renter") for the rental of baby equipment, children's accessories and related products on Mallorca.

Deviating, conflicting or supplementary GTC of the Renter shall only become part of the contract if and to the extent that the Landlord has expressly agreed to their validity in writing.

The rental agreement is concluded when the Landlord confirms a booking in writing (by email). A mere acknowledgement of receipt of the booking enquiry does not constitute a binding confirmation.

The Landlord reserves the right to reject booking enquiries without stating reasons, in particular if products are unavailable.

The Landlord makes the booked products (e.g. pushchairs, car seats, travel cots, high chairs, toys etc.) available to the Renter for the agreed rental period. All products are handed over cleaned, disinfected and safety-checked.

The Landlord is entitled to provide an equivalent replacement product if the booked product is unavailable due to unforeseen reasons. The Renter will be informed in advance.

Ownership of the rental products remains with the Landlord at all times. Subletting, passing on to third parties or any other transfer of the rental items without the Landlord's express consent is prohibited.

Rental prices are those shown in the Landlord's current price list. All prices are in euros (€). Price adjustments have no effect on bookings already confirmed.

Payment is generally made in advance by bank transfer, PayPal or another payment method accepted by the Landlord. The payment deadline is communicated in the booking confirmation. Delivery and handover of the rental products will only take place after receipt of full payment.

For bookings with a total value of €200 or more, a deposit of 50% of the rental price may be required upon booking confirmation; the remaining amount is due no later than 7 days before the start of the rental period.

The Landlord delivers the rental products to the specified address on Mallorca at the agreed time and collects them at the agreed end of the rental period. Delivery charges, if any, are stated separately and are to be borne by the Renter.

Upon handover the Renter checks the rental items for completeness and obvious defects. Defects must be reported immediately. Later complaints regarding externally visible defects are excluded.

If handover or collection is not possible due to circumstances for which the Renter is responsible (e.g. no one present, wrong address), the Renter shall bear the costs of a repeat delivery attempt.

Cancellations must be made exclusively in writing by email to info@littleluxuriesmallorca.com. The decisive date is the date of receipt of the cancellation notice by the Landlord.

The following cancellation fees apply:

• More than 14 days before rental start: free cancellation
• 7 to 14 days before rental start: 30% of the total rental price
• 3 to 6 days before rental start: 50% of the total rental price
• Less than 3 days before rental start: 80% of the total rental price
• On the day of delivery or later: 100% of the total rental price

In cases of force majeure (e.g. natural disasters, official travel bans), the Landlord may offer a goodwill credit or free rebooking. There is no legal entitlement to this.

The Renter is obligated to treat the rental items with care and to use them only for the agreed purpose. In particular, the Renter is obligated to:

• protect the products from damage, loss and excessive soiling;
• observe safety instructions and operating manuals;
• not store the products in sunlight or heat that could damage the materials;
• report damage or loss to the Landlord immediately;
• have the rental items ready for collection in their entirety and in proper condition.

Normal signs of use do not constitute damage within the meaning of these GTC. Damage exceeding normal wear and tear must be compensated by the Renter (see § 8).

The Renter is liable for all damage to rental items during the rental period that is not attributable to normal wear and tear, as well as for the loss of rental items. In the event of damage, the current value of the affected product must be replaced.

For bookings with a total rental value of €150 or more, the Landlord may require a security deposit of up to €150. The deposit will be refunded in full after damage-free return of all rental products. In the event of established damage, the refund amount will be reduced accordingly.

The Landlord's liability is — to the extent permitted by law — limited to wilful misconduct and gross negligence. The Landlord is not liable for indirect damage or loss of profit of the Renter.

The Landlord recommends checking products such as car seats and bicycle seats for correct fit and proper function before use. In case of uncertainty, the Landlord is happy to answer any questions.

Use of products contrary to the manufacturer's safety and age recommendations is at the Renter's own risk. The Landlord accepts no liability for damage resulting from improper use.

In order to carry out the rental agreement, the Landlord collects and processes personal data of the Renter (name, contact details, delivery address, payment data where applicable). Processing takes place exclusively for the purpose of fulfilling and executing the contract and in accordance with the General Data Protection Regulation (GDPR).

Data will not be passed on to third parties unless this is necessary for the fulfilment of the contract. Further information on data protection can be found in the Privacy Policy on the website.

The law of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG), unless mandatory consumer protection provisions of the Renter's country of residence prevail.

In the event of disputes arising from or in connection with this contract, the parties shall endeavour to find an amicable solution. The place of jurisdiction for all disputes is, to the extent permitted by law, the Landlord's registered address.

The EU Commission provides an online dispute resolution (ODR) platform at https://ec.europa.eu/consumers/odr/. The Landlord is not obligated and not willing to participate in a dispute resolution procedure before a consumer arbitration board.

Should individual provisions of these GTC be or become invalid or unenforceable, the validity of the remaining provisions shall not be affected. The invalid provision shall be deemed replaced by a valid provision that comes closest to the economic purpose of the invalid provision.

Amendments or additions to the contract and these GTC require the written form. This also applies to the waiver of the written form requirement itself.

The Landlord reserves the right to amend these GTC at any time. For contracts already concluded, the GTC valid at the time of conclusion of the contract shall apply.